Terms & Conditions
1. IDENTITY OF HODL BOYS
In these general terms and conditions as well as on the website, "HB" refers to Hodl Boys incorporated and registered in the USA, having its corporate seat in Spokane (USA). The registered office of HB is located at Hodl Boys, LLC, 2525 E. 29th Ave, Suite 10B, #348, Spokane, WA 99223, email address: info@hodlboys.co. .
2. APPLICABILITY
These general terms and conditions apply to any and all offers of HB for products to be sold by the use of the website, as well as to any and all contracts between HB and the customer in which HB agrees to sell and deliver goods or services to the customer.
3. PRODUCTS
The customer can place orders via the website for the products that are shown on the website at the prices indicated.
The products will have the specifications as indicated in the product description of the website. The scope of the applicable after sales customer assistance and commercial guarantees are described on the website and in the order confirmation.
The customer has a legal guarantee of conformity for the products. If the products do not conform, the customer is entitled by law to remedies for such non-conformity.
4. ORDER PROCEDURE
4.1. A customer may place an order on the condition that the customer:
a) provides its correct name and address, phone number, email address, payment details and other required information;
b) provides a delivery address or choses an available store location for Order pickup that is located in the Territory [RH1] as defined below; and
c) is the owner or authorized holder of a valid debit/credit card to buy the products if paying with a debit/credit card.
4.2. An online order is placed by clicking on the "PAY NOW" button and proceeding to the checkout page.
4.3. The customer will be provided with an opportunity to review his order(s), read and accept the general terms and conditions, check the total price of his order(s) and the information he has provided and correct any input errors before confirming his order(s).
4.4. An order of the customer that is placed and confirmed does not bind HB, but constitutes an offer of the customer to purchase the relevant products in consideration for payment of the applicable prices. All orders must then be formally accepted by HB who may choose not to accept abnormal orders and orders which they suspect are not placed in good faith.
4.5. Once HB receives the confirmed order of the customer, HB will send an email to the customer via the email address that customer provided, which acknowledges receipt of the order(s) and setting out details of the ordered product(s). The email will be sent by HB as soon as reasonably practical. This email does not constitute an acceptance of the customer's order(s) – only a confirmation that HB has received it.
5. CONCLUSION OF CONTRACT
5.1. After receiving the customer's order(s), HB will check whether the relevant product(s) is (are) in stock. The contract between the customer and HB will only be concluded after HB sends the customer an email confirming the contract and confirming either shipment (shipment confirmation email) that all or part of the product(s) is/are still available and has/have been dispatched or that the order(s) is/are ready for pickup in the selected store location.
5.2. HB will not file an accessible copy of this contract, so customer is encouraged to download, save and/or print a copy of the order confirmation and these general terms for his records.
6. PRICES
6.1. The price that is payable for a product will be the price in effect at the time the order is placed and will be set out in the acknowledgement email and in the order confirmation email.
6.2. All prices are including Value Added Tax
6.3. All prices listed on the website are excluding the costs for delivery, which will be listed separately during the finalization of the order procedure, and can vary per day and per order.
7. INACCURACIES
7.1. In case in the presentation of the product, the description of the specifications thereof, or the listing of the price HB made a mistake, and I) it should have been clear for the customer that such constituted a spelling or typesetting error, or ii) in case the customer in the given circumstances within reason could not expect that HB would deliver, or would be able to deliver that product with those specifications for that price, then a valid contract will not be entered into.
7.2. In case of such mistake as reference in clause 7.1, the offer of HB is not valid and a contract will not be entered into between customer and HB. In such case, HB will not be held to deliver any product that is ordered by customer, nor to reimburse customer for damages suffered.
8. OPTION IN CASE OF DELIVERY PROBLEMS
8.1. In case HB discovers after conclusion of the contract that HB can no longer deliver the ordered products (i.e. package is lost during shipment) and is not responsible for this situation, HB will be entitled to terminate the contract. HB will, of course, inform the customer immediately and reimburse any payments made.
9. TERRITORY
9.1. Products will only be delivered by HB to customers in USA and Canada
10. PAYMENT
10.1 Payment for the products can take place by either of the following means:
a) Credit card through WIX payment provider (MasterCard or Visa): During the order procedure the customer should fill out his credit card number and expiry date. Customer shall ensure that the exact name is filled out as is stated on the credit card. The payment will be authorised online, so the customer will know directly whether or not the payment has been successful; or,
b) PayPal: With PayPal the customer can directly transfer the purchase price to HB from the bank account, credit card or PayPal account.
11. RETENTION OF TITLE
11.1. The delivered products will remain the property of HB until the customer has paid all amounts owing under any agreement to HB in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. The customer may not sell, dispose of or encumber products before ownership thereof has passed to the customer.
12. TERM OF DELIVER
12.1. HB shall deliver any product ordered within 30 (thirty) days after the order confirmation was sent by HB to the customer.
12.2. The delivery term constitutes an indication and is not a binding term.
12.3. HB shall ensure transport of the product to the address as included in the order confirmation.
13. RETURN POLICY AND RIGHT OF WITHDRAWAL
13.1. The customer is entitled to cancel or to terminate the contract within 30 working days of receipt of the relevant item on the delivery address/pick up at the selected store location.
13.2. The customer has the right to withdraw from or cancel the contract within 30 days without giving any reason.
13.3. The right of withdrawal and cancellation only apply with regard to products that were purchased via the website.
13.4. The withdrawal and cancellation period will expire after 30 days from the day, on either of the following four dates:
a) on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the goods;
b) in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the last good;
c) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the last lot or piece; or,
d) in the case of a contract for regular delivery of goods during a defined period of time on which customer acquires, or a third party other than the carrier and indicated by customer acquires, physical possession of the first good.
13.5. To exercise the right of withdrawal or cancellation, customer must inform Hodl Boys by an unequivocal withdrawal statement. This can be done by contacting our Customer Care, free of charge, by sending an email to info@hodlboys.co.
13.6. To meet the withdrawal or cancellation deadline, it is sufficient for the customer to send his communication concerning his exercise of the right of withdrawal or cancellation or contact our Customer Care before the withdrawal period has expired.
13.7. If the customer withdraws from or cancels the contract, HB shall reimburse to customer all payments received from customer, including the costs of delivery (with the exception of the supplementary costs resulting from its choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay, and in any event not later than 14 days after HB has been informed about customer's decision to withdraw from or cancel this contract, or after HB has received the returned product from the customer, if this is at a later time. HB will carry out such reimbursement using the same means of payment as customer used for the initial transaction, unless customer has expressly agreed otherwise; in any event, customer will not incur any fees as a result of such reimbursement.
13.8. HB may withhold reimbursement until HB has received the goods back or customer has supplied evidence of having sent back the goods, whichever is the earliest. Customer will receive an email notification when HB has finished processing customer's return.
13.9. Customer shall send back the goods in conformity with the return procedure as stipulated in the return form, which was included with its order, without undue delay from the day on which customer communicates its withdrawal from or cancelation of this contract to HB. The deadline is met if customer sends back the goods before the period of 14 days has expired. HB does not assume responsibility for lost shipments.
13.10. HB will bear the cost of returning the goods if customer uses the return service and procedure as set out in the return form. Otherwise, the customer will have to bear the direct cost of returning the goods.
13.11. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
13.12. In order to ensure that the value of the products is not diminished HB urges the customer:
a) Not to damage the product;
b) Not to remove tags attached to the product;
c) Not to wear, wash, and/or alter the product.
13.13. There exists no right to withdraw with regard to: a) the supply of products made to the consumer’s specifications or clearly personalised and/or (b) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
15. PERSONAL DATA
15.1. HB’s Privacy Policy is applicable. The Privacy Policy can be found on the website under the link.
16. COMPLAINTS
16.1. If HB made any error with respect to the order, if the customer has complaints, or if the customer would like to contact HB for other reasons, please contact HB immediately info@hodlboys.co and we will be happy to assist you. Our normal business hours are 8:00 am to 12:00 pm, Monday until through Friday.